Employment

Compassionate Staff

The staff at the Maryland SPCA strives to reflect our mission of helping pets and people. We do this through a work environment that is:

Professional
Positive
Knowledgeable
Safety Conscious
Dependable
Supportive
Compassionate
Trustworthy
Patient
Alert and Attentive

We treat animals kindly and compassionately at all times. We serve the public in a prompt and friendly manner and we treat every co-worker with respect and value working as a team. Most importantly, we enjoy the fact that we are doing something important that makes a difference.

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Open Positions

Admissions Coordinator (part-time)

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How to Apply

Admissions Coordinator (part-time)

Area of Operation: Admissions Department/Shelter

Supervisor: Admissions & Transport Manager

Schedule: Four days (Friday/Saturday/Monday/Tuesday)

Position Summary: The Admissions Coordinator reports directly to the Admissions & Transport Manager. An Admissions Coordinator’s main purpose is to serve the public in a professional, expedient, and courteous manner and to be the primary contact for all admissions clients. Admissions Coordinators are expected to function as Adoption Counselors on an as needed basis as well.

Responsibilities:

Provide customer service excellence in all areas of the Front Office
Counsel clients wishing to admit their pets into the adoption program. This includes fielding the majority of calls regarding admissions
Provide rehoming resources in accordance with our lifesaving mission
Follow up on all clients. Depending on work load, some calls and data entry may be delegated to FO staff as needed
Schedule and confirm appointments, reschedule no shows and/or follow up as needed
Accurate tracking of all surrendered animals as they move through the shelter. Contacting owners in a timely fashion to reclaim
Input all customer information into the Shelter Buddy data base as necessary
Provide monthly reports on a timely basis to Admissions & Transport Manager
Perform behavior assessments at intake
Provide excellent communication, in regards to demographics, medical and behavior issues, with Transport Coordinator, Exam Room staff, Animal Health Care Manager, Kennel Manager and Behavior Manager as needed
Intake for ORE’s and stray animals
Handle customer complaints/issues and turn them over to the Admissions & Transport Manager as needed
Assist Admissions & Transport Manager with training of new staff
Complete any and all tasks as assigned by management.

Minimum Qualifications:

Excellent customer service skills and judgment
Knowledge of basic animal care and handling
Computer experience
Reliable and detail oriented
Ability to multi-task and stay calm under pressure
Demonstrated writing skills

Expectations:

Regular attendance
Being at work on time
Following instructions
Accurate data entry
Compassion in all areas
Excellent customer service
Respect for customers, volunteers, other staff

To apply for an open position:

The Maryland SPCA is located on Falls Road in Baltimore. Please forward your completed employment application and resume to dcarroll@mdspca.org, Director of Human Resources, along with a cover letter describing why you are a good fit for this position. Incomplete submissions will not be considered. No phone calls please.

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